These general conditions of sale apply to all sales concluded on the website www.dilovshop.com, subject to the special conditions indicated in the presentation of the products.
Article 1: mandatory information
The website www.dilovshop.com is a service of:
Article 2: Essential characteristics of products and services sold
The website www.dilovshop.com sells:
fashion and artistic accessories such as:
- bags with creative designs and messages
The customer declares having read and accepted the general conditions of sale prior to the placing of his order. The validation of your order is therefore valid for acceptance of the general conditions of sale.
Article 3: Price
The prices of our products are indicated in euros all taxes included .
In the case of an order delivered in a country other than Belgium, the customer is the importer of the products he buys. For all products shipped outside the European Union, the invoice is established on the price excluding taxes. The customer is solely responsible for declarations and payments of any customs duty or other tax that may be payable in his country.
Shipping costs are not included in the price. The order form indicates the amount of delivery charges before placing an order.
Article 4: Time of availability of products:
The available products appear on our site accompanied by the mention "available". In order to best meet the expectations of our customers, the availability of our products is regularly updated on our website.
If you ordered an unavailable product after the validation of your order, you will be immediately informed. We will cancel your purchase. If the amount has already been charged, you will be refunded immediately.
Article 5: Order
You can order our products directly on our website.
To place an order on our site, choose your items and add them to the cart. Validate the contents of your cart.
Depending on the case :
If you already have a customer account on our site, please login.
If you do not have a customer account on our site, please create one.
Check the "payment" box to honor your online order.
Choose your method of payment and tick the box "Acceptance of Terms".
Confirm your payment.
You will receive an e-mail confirming your order on the e-mail address you specified when creating your customer account.
Check the details and the total amount of your order. Correct beforehand any errors before acceptance.
The transfer of ownership of the product will take place only after full payment of your order.
Article 6: Delivery
Depending on the case :
We make our deliveries only in Belgium, France and Luxembourg. We deliver exclusively to the address indicated by the customer.
We offer one delivery methods. The cost of deliveries is 5 euros per order.
Delivery times are indicative. They may change due to various factors such as availability of our carrier / order processing, etc.
Article 7: Terms of payment
Depending on the case :
Several payment methods are accepted. As a customer, you can pay by: credit card (Visa, MasterCard,...)
We require full payment of the order.
Article 8: Right of withdrawal
Depending on the case :
In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of delivery of the product or conclusion of the service contract. This right of cancellation does not belong to the professional buyer
The right of withdrawal does not apply for products made according to your specific indications and for personalized products. Also excluded from the right of withdrawal are products that are inherently perishable, can not be reshipped (such as downloads) or may be damaged.
Re-dispatch the product within the time period mentioned above. Within the same period, inform us of the exercise of your right of withdrawal by mail to the following address: by mail to email@example.com.
The goods must be returned to the address we will communicate to you in Belgium once your email has been received, the return costs being at your expense.
In order for our returned product to be marketable again, you agree to return it to us in its original packaging and in perfect condition. The packaging can be opened and the article used as long as it can be marketed.
Article 9: Warranty and right of return of the product (hidden defect or defect)
With regard to consumers, the seller guarantees the products he sells and the services he provides in accordance with the law of 1 September 2004 on the protection of consumers in case of sale of consumer goods (articles 1649 bis to 1649 octies of the Civil Code).
In case of nonconformity of a product sold found within 2 months of the delivery of the goods, the consumer must notify the seller as soon as possible in a precise manner by registered letter or electronic mail.
This warranty only covers existing defects of conformity at the time of delivery of the goods. Defects or damage due to misuse, such as water damage, oxidation, falling or shock, negligence and wear, are not covered by the warranty.
The invoice or the delivery note acts as a guarantee and must be kept by the consumer and produced in original.
If the product is used for non-private purposes, the limited warranty terms of the manufacturer / supplier are in effect.
Article 10: Conditions and repayment terms
The refund of the products is integral. It is made by [bank transfer as soon as possible and at the latest within 30 days from the date of exercise of the right of withdrawal.
Article 11: Consumer complaint
Any complaint from the consumer is to be sent electronically to firstname.lastname@example.org.
Article 12: Intellectual Property
All comments, images, illustrations of our site are exclusively reserved for us. Under intellectual property and copyright, any use is prohibited except for private use.
Without prior permission, any reproduction of our site, whether partial or total, is strictly prohibited.
Article 13: Liability
The seller, in the process of selling online, is bound only by an obligation of means; it can not be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, break of the service, or other involuntary problems.
The data on the site are also given in good faith. The proposed links to the sites of the manufacturers and / or partners are given for information purposes. The seller can not be held responsible for information from these sites.
Our contractual liability can not be engaged in the situations mentioned below:
- case of force majeure;
- a foreign fact which can not be attributed to us;
The photographs / illustrations / images of our site have no contractual value. They can not therefore engage our responsibility.
Article 14: Personal data
All personal data necessary for the processing of an order are kept by the seller or his collaborators and can be transmitted to the companies with which the seller - or his suppliers - collaborate, when such communication is necessary for the processing of the order. command.
The user also authorizes the seller to use this data to establish statistics in order to improve his site, the goods and the service he offers.
This information may also be used to allow the dissemination, by any means of communication, of information relating to the commercial activities of the seller to his customers.
The seller finally keeps personal data to facilitate subsequent orders. The seller agrees for the rest not to disclose the information he has to another company or another company.
The data kept by the seller can be requested at any time and corrected on request.
Article 15: Competent Jurisdiction and Applicable Law
The present conditions of sale on line are subjected to the Belgian law.
In case of dispute, the courts of the registered office of the seller are competent, except for binding public order provisions.